{"id":16,"date":"2025-08-08T03:55:16","date_gmt":"2025-08-08T03:55:16","guid":{"rendered":"https:\/\/gripstarsocks.com\/storenz\/?page_id=16"},"modified":"2026-03-25T14:38:53","modified_gmt":"2026-03-25T02:38:53","slug":"refunds-policy","status":"publish","type":"page","link":"https:\/\/gripstarsocks.com\/storenz\/refunds-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<section  class=\"container nova-section  pt-auto pb-auto\" style=\"\">\n\t<div class=\"inner narrow-width\">\n\t\t<div class=\"acf-innerblocks-container\">\n\n<p class=\"wp-block\">We appreciate your Grip Star NZ purchase.<br>If you are not entirely satisfied with your purchase, we&#8217;re here to help.<\/p>\n\n\n\n<p class=\"wp-block\">If a product is faulty or does not meet our high standards, we will happily provide a replacement or refund of the purchase price.<\/p>\n\n\n\n<p class=\"wp-block\">If an item is damaged through misuse\/abuse, or incorrect care procedures, the product will not be refunded or<br>replaced.<\/p>\n\n\n\n<p class=\"wp-block\">Products accidently ordered (wrong size etc.) will be subject to a 15% re-stocking fee as long as it meets the below<br>criteria.<\/p>\n\n\n\n<p class=\"wp-block\">To be eligible for a return, please make sure that:<\/p>\n\n\n\n<ul class=\"wp-block-list wp-block\">\n<li>The product was purchased in the last 14 days<\/li>\n\n\n\n<li>The product is in its original packaging<\/li>\n\n\n\n<li>The product has not been used<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block\">Products that do not meet these criteria will not be considered for return or a 15% re-stocking fee may be charged.<\/p>\n\n\n\n<p class=\"wp-block\">Please contact us before you send the product:<\/p>\n\n\n\n<ul class=\"wp-block-list wp-block\">\n<li>By phone number:\u00a0<a href=\"tel:021 633 848\">021 633 848<\/a><\/li>\n\n\n\n<li>By email:\u00a0<a href=\"mailto:sales@gripstarsocks.co.nz\">sales@gripstarsocks.co.nz<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block\">Send the product with its original packing to:<br>Grip Star Socks, 24 Jaemont Avenue, Te Atatu South, Auckland 0610<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping charges<\/h2>\n\n\n\n<p class=\"wp-block\">Shipping charges incurred in connection with the return of a product are non-refundable.<\/p>\n\n\n\n<p class=\"wp-block\">You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during<br>shipping, both to and from Grip Star Socks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged items<\/h2>\n\n\n\n<p class=\"wp-block\">If you received a damaged product, please notify us within 24 hours of shipment being received.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact us<\/h2>\n\n\n\n<p class=\"wp-block\">If you have any questions about our Returns and Refunds Policy, please contact us:<\/p>\n\n\n\n<ul class=\"wp-block-list wp-block\">\n<li>By phone number: 021 633 848<\/li>\n\n\n\n<li>By email:\u00a0<a href=\"mailto:sales@gripstarsocks.co.nz\">sales@gripstarsocks.co.nz<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block\">Return and Refund Policy of\u00a0<a href=\"https:\/\/gripstarsocks.com\/storenz\" data-type=\"link\" data-id=\"https:\/\/gripstarsocks.com\/storenz\">gripstarsocks.com\/storenz<\/a><\/p>\n\n<\/div>\n\t<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/gripstarsocks.com\/storenz\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gripstarsocks.com\/storenz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gripstarsocks.com\/storenz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gripstarsocks.com\/storenz\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gripstarsocks.com\/storenz\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":5,"href":"https:\/\/gripstarsocks.com\/storenz\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":28927,"href":"https:\/\/gripstarsocks.com\/storenz\/wp-json\/wp\/v2\/pages\/16\/revisions\/28927"}],"wp:attachment":[{"href":"https:\/\/gripstarsocks.com\/storenz\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}