Returns and Refunds Policy

We appreciate your Grip Star NZ purchase.
If you are not entirely satisfied with your purchase, we’re here to help.

If a product is faulty or does not meet our high standards, we will happily provide a replacement or refund of the purchase price.

If an item is damaged through misuse/abuse, or incorrect care procedures, the product will not be refunded or
replaced.

Products accidently ordered (wrong size etc.) will be subject to a 15% re-stocking fee as long as it meets the below
criteria.

To be eligible for a return, please make sure that:

• The product was purchased in the last 14 days
• The product is in its original packaging
• The product has not been used

Products that do not meet these criteria will not be considered for return or a 15% re-stocking fee may be charged.

Please contact us before you send the product:

• By phone number: 021 633 848
• By email: [email protected]

Send the product with its original packing to:
Grip Star Socks, 24 Jaemont Avenue, Te Atatu South, Auckland 0610

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during
shipping, both to and from Grip Star Socks.

Damaged items

If you received a damaged product, please notify us within 24 hours of shipment being received.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By phone number: 021 633 848
• By email: [email protected]

Return and Refund Policy of www.gripstarsocks.com/storenz